Refund Policy

At Riyawa Academy, we value our learners and strive to provide top-quality digital education. This Refund Policy outlines the circumstances under which you may request a refund for courses or services purchased through our platform.

1. Eligibility for Refund

You may request a refund if:

• You accidentally purchased the wrong course.
• The course content was not as described on our website.
• You are unable to access the course due to technical issues that we cannot resolve within a reasonable timeframe.

2. Refund Request Process

To request a refund, please contact our support team within 7 days of purchase with the following details:

• Order or transaction ID
• Course name
• Reason for refund

3. Refund Evaluation

Once your request is received, our team will evaluate your claim and determine whether a refund is applicable. Approved refunds will be processed within 5–7 business days via the original payment method.

4. Non-Refundable Situations

The following are non-refundable:

• Completed courses or modules accessed beyond 20% of the content.
• Promotional or discounted courses marked as non-refundable.
• Technical issues caused by your own device, software, or internet connection.

5. Contact Information

If you have questions about our refund policy, please contact us:

Email: support@riyawaacademy.com
Phone: +234 800 000 0000